UK-London: Market research services.
Section I: Contracting Authority
I.1) Name and addresses
Financial Conduct Authority (FCA)
12 Endeavour Square, London, E20 1JN, United Kingdom
Tel. +44 2070661000, Fax. +44 123456789, Email: FPSProcurement@fca.org.uk
Contact: N/A
Main Address: https://www.fca.org.uk, Address of the buyer profile: https://fca.delta-esourcing.com
NUTS Code: UK
I.2) Joint procurement
The contract involves joint procurement: No.
In the case of joint procurement involving different countries, state applicable national procurement law: Not provided
The contract is awarded by a central purchasing body: No.
I.3) Communication
The procurement documents are available for unrestricted and full direct access, free of charge, at: https://www.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./8P7W65X9GH
Additional information can be obtained from: the abovementioned address
Tenders or requests to participate must be sent electronically via https://fca.delta-esourcing.com to the abovementioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at: Not provided
I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity
Economic and financial affairs

Section II: Object
II.1) Scope of the procurement
II.1.1) Title: CON-18-042 Market Research Framework
Reference Number: CON-18-042
II.1.2) Main CPV Code:
79310000 - Market research services.

II.1.3) Type of contract: SERVICES
II.1.4) Short description: The FCA is seeking to establish a framework agreement for the provision of market research services for a four-year period, to take effect from April 2020.

When accessing the procurement documents in Delta, please use the following access code:
8P7W65X9GH
II.1.5) Estimated total value:
Value excluding VAT: Not Provided
Currency: Not Provided
II.1.6) Information about lots:
This contract is divided into lots: Yes
Tenders may be submitted for: All lots
Maximum number of lots that may be awarded to one tenderer: Not provided
The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not provided

II.2) Description
II.2) Description Lot No. 1

II.2.1) Title: Bespoke Quantitative Surveys
Lot No: 1
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research ad hoc quantitative survey services. Lot 1 covers the FCA’s ad hoc quantitative survey requirements, where the survey is designed on a bespoke basis specific to for the FCA.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 65
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercial Competitiveness / Weighting: 30

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
II.2) Description Lot No. 2

II.2.1) Title: CAPI & CATI Omnibus Surveys
Lot No: 2
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of nationally representative face to face (CAPI) or telephone (CATI) Omnibus services.

This lot is reserved specifically for suppliers that offer CAPI / CATI Omnibus research services, either consumer or business. It is not designed to offer agencies a brokerage role to help the FCA buy research through such surveys.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 65
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercial Competitiveness / Weighting: 30

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
II.2) Description Lot No. 3

II.2.1) Title: Qualitative Research
Lot No: 3
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of qualitative research techniques.

This lot is reserved specifically for suppliers that offer qualitative research services, either of consumers or businesses (regulated firms or business entities).
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 65
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercial Competitiveness / Weighting: 30

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
II.2) Description Lot No. 4

II.2.1) Title: Regulatory Mystery Shopping Services
Lot No: 4
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving financial services regulatory mystery shopping.

Such work is very specific to the FCA and ensures that regulated financial services firms, largely retail, are abiding by the regulatory requirements laid down in the FCA’s rules and regulations in their conduct with consumers. This forms part of our supervisory conduct management activity.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 65
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercial Competitiveness / Weighting: 30

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
II.2) Description Lot No. 5

II.2.1) Title: Syndicated Market Research Services
Lot No: 5
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving syndicated subscription-based secondary financial services market research and insight reporting.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 95
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercials / Weighting: 0

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
II.2) Description Lot No. 6

II.2.1) Title: Market Research Specialists
Lot No: 6
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of professional market research and specialist technical suppliers to provide market research expert / consulting services.

The prime requirement that all tenderers need to meet for inclusion in this lot is knowledge and experience of providing market research services in the financial sector. This is a mandatory requirement meaning that tenderers who are unable to demonstrate this will not be accepted on to the Framework.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 65
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercial Competitiveness / Weighting: 30

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
II.2) Description Lot No. 7

II.2.1) Title: Market Research Programme Management
Lot No: 7
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of professional market research contract management suppliers.

The prime requirement is knowledge and experience of providing market research services in the financial sector. This is a mandatory requirement meaning that tenderers who are unable to demonstrate this will not be accepted on to the Framework.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 65
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercial Competitiveness / Weighting: 30

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided
II.2) Description Lot No. 8

II.2.1) Title: Online Omnibus and Internet Panel-Based Surveys
Lot No: 8
II.2.2) Additional CPV codes:
73110000 - Research services.

II.2.3) Place of performance:
UK UNITED KINGDOM

II.2.4) Description of procurement: The Financial Conduct Authority (the FCA) is seeking a limited number of suppliers to provide market research services involving the use of web-enabled (CAWI) Omnibus or internet access panel (or similar) based services.

This lot is reserved specifically for suppliers that offer Omnibus-type research services, either consumer or business, including ad hoc research using internet access panel opportunities. It is not designed to offer agencies a brokerage role to help the FCA buy research through such surveys.
II.2.5) Award criteria:
Criteria below
Quality criterion - Name: Technical Ability / Weighting: 65
Quality criterion - Name: Corporate Responsibility / Weighting: 5

Cost criterion - Name: Commercial Competitiveness / Weighting: 30

II.2.6) Estimated value:
Value excluding VAT: Not provided
Currency: Not provided
II.2.7) Duration of the contract, framework agreement or dynamic purchasing system:
Duration in months: 48
This contract is subject to renewal: No
Description of renewals: Not provided

II.2.10) Information about variants:
Variants will be accepted: No
II.2.11) Information about options:
Options: No
Description of options: Not provided
II.2.12) Information about electronic catalogues:
Tenders must be presented in the form of electronic catalogues or include an electronic catalogue: No
II.2.13) Information about European Union funds:
The procurement is related to a project and/or programme financed by European Union funds: No
Identification of the project: Not provided
II.2.14) Additional information: Not provided


Section III: Legal, Economic, Financial And Technical Information
III.1) Conditions for participation
III.1.1) Suitability to pursue the professional activity, including requirements relating to enrolment on professional or trade registers
List and brief description of conditions:
Not Provided
III.1.2) Economic and financial standing
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.3) Technical and professional ability
Selection criteria as stated in the procurement documents
List and brief description of selection criteria:
Not Provided
Minimum level(s) of standards possibly required (if applicable) :
Not Provided
III.1.5) Information about reserved contracts (if applicable)
The contract is reserved to sheltered workshops and economic operators aiming at the social and professional integration of disabled or disadvantaged persons: No
The execution of the contract is restricted to the framework of sheltered employment programmes: No

III.2) Conditions related to the contract
III.2.1) Information about a particular profession
Reference to the relevant law, regulation or administrative provision:
Not Provided
III.2.2) Contract performance conditions
Not Provided
III.2.3) Information about staff responsible for the performance of the contract
Obligation to indicate the names and professional qualifications of the staff assigned to performing the contract: No

Section IV: Procedure
IV.1) Description OPEN
IV.1.1) Type of procedure: Open

IV.1.3) Information about a framework agreement or a dynamic purchasing system
The procurement involves the establishment of a framework agreement
Framework agreement with several operators
Envisaged maximum number of participants to the framework agreement:
Not Provided
In the case of framework agreements justification for any duration exceeding 4 years: Not Provided


IV.1.6) Information about electronic auction:
An electronic auction will be used: No
Additional information about electronic auction: Not provided
IV.1.8) Information about the Government Procurement Agreement (GPA)
The procurement is covered by the Government Procurement Agreement: No
IV.2) Administrative information
IV.2.1) Previous publication concerning this procedure:
Notice number in the OJ S: Not provided
IV.2.2) Time limit for receipt of tenders or requests to participate
Date: 14/10/2019 Time: 13:00

IV.2.4) Languages in which tenders or requests to participate may be submitted: English,
IV.2.6) Minimum time frame during which the tenderer must maintain the tender: Not Provided
IV.2.7) Conditions for opening of tenders:
Date: 14/10/2019
Time: 13:00


Section VI: Complementary Information
VI.1) Information about recurrence
This is a recurrent procurement: Yes
Estimated timing for further notices to be published: Not provided
VI.2) Information about electronic workflows
Electronic ordering will be used No
Electronic invoicing will be accepted Yes
Electronic payment will be used No
VI.3) Additional Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

In addition to the FCA, the following Contracting Authorities (as defined by the Public Contracts Regulations 2015) will be Authorised Users of the FCA’s Market Research Framework and may choose to use it:
•The Payments Systems Regulator (PSR)
•The Bank of England (BoE)
•The Prudential Regulation Authority (PRA)
•Financial Ombudsman Service (FOS)
•Financial Services Compensation Scheme (FSCS)
•Money & Pensions Service (formerly the Single Financial Guidance Body, and prior to that the Money Advice Service and The Pensions Advice Service)
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://fca.delta-esourcing.com/tenders/UK-UK-London:-Market-research-services./8P7W65X9GH

To respond to this opportunity, please click here:
https://fca.delta-esourcing.com/respond/8P7W65X9GH
VI.4) Procedures for review
VI.4.1) Review body:
Financial Conduct Authority (FCA)
12 Endeavour Square, London, E20 1JN, United Kingdom
Tel. +44 2070661000, Fax. +44 123456789, Email: FPSProcurement@fca.org.uk
Internet address: www.fca.org.uk
VI.4.2) Body responsible for mediation procedures:
Not provided
VI.4.3) Review procedure
Precise information on deadline(s) for review procedures:
Not Provided
VI.4.4) Service from which information about the lodging of appeals may be obtained:
Not provided
VI.5) Date Of Dispatch Of This Notice: 12/09/2019

Annex A