GB-London: CON-19-127 EAP Services

Competitive Contract Award Notice

Associated Parent Notice
CompetitiveContractNotice - GB-London: CON-19-127 EAP Services
1. Title: GB-London: CON-19-127 EAP Services
2. Awarding Authority:
Financial Conduct Authority
12 Endeavour Square, London, E20 1JN, United Kingdom
Tel. 0207 066 4634, Email:, URL:
Attn: Kevin McMahon
3. Contract Type: Services
Sub Type: Health and social services.

4. Description: Guidance and counselling services. The FCA is seeking to identify a EAPA registered provider, for a period of three years, with an option to extend for a further year, to provide high quality and competitively priced EAP services.

This will include:

- 24/7/365 confidential telephone support;
- Legal information services;
- Debt management services;
- Triage and clinical assessment of needs (inclusive of a risk assessment);
- Computerised Cognitive Behaviour Therapy (cCBT);
- Access to limited support for dependants within HMRC guidelines;
- Short-term solution focused structured face to face, onĀ¬line and telephonic counselling (session model varies deĀ¬pending on providers and client requirements);
- Case management protocols;
- Management information reporting;
- Management consultancy and support;
- Marketing and promotional materials;
- Crisis support;
- Technological resources such as an online portal website or mobile application; and
- Access to training (emotional wellbeing, trauma and crisis management).
5. CPV Codes:
85312300 - Guidance and counselling services.

6. NUTS Codes :

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:

Health Assured
The Peninsula, Victoria Place, Manchester, M4 4FB, United Kingdom
Tel. 0844 892 2493
Attn: Mark Bigg
Value Cost: 80,000
Is Awardee likely to subcontract?: No Awarded to SME?: No
10. Date of Contract Award: 21/10/2019
11. Number of Tenders Received: Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
To view this notice, please click here:
Suitable for VCO: Yes
Procedure Type:OPEN
Period of Work Start date: 18/11/2019
Period of Work End date: 17/11/2022