GB-London: CON-21-263 Understanding the early stages of consumer credit journeys

Competitive Contract Award Notice

1. Title: GB-London: CON-21-263 Understanding the early stages of consumer credit journeys
2. Awarding Authority:
Financial Conduct Authority
National ID: 01920623, 12 Endeavour Square, London, E20 1JN, United Kingdom
Tel. 02070661000, Email:, URL:
Attn: Laura McKee
3. Contract Type: Services
Sub Type: Market research and public opinion polling services.

4. Description: Market research services. Research to understand consumer behaviour to inform and influence FCA thinking on consumer credit policy and supervision. Our focus is the earlier part of the consumer journey when consumers are taking up debt for the first time or starting to habituate borrowing but are not (yet) in financial difficulty; and with a focus on higher-cost credit; informal/unregulated credit; and new forms of debt.
5. CPV Codes:
79310000 - Market research services.

6. NUTS Codes :

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: UNITED KINGDOM,
8. Reference Attributed by the Awarding Authority: CON-21-263
9. Awarded to:

CM Monitor (Britain Thinks) Limited
National ID: 07291125, Metherell Gard, Morval, Looe, Cornwall, PL13 1PN, United Kingdom
Tel. +442070661000, Email:, URL:
Attn: Hettie Hill
Value Cost: 46,260
Is Awardee likely to subcontract?: No Awarded to SME?: No
10. Date of Contract Award: 11/02/2022
11. Number of Tenders Received: 6
12. Other Information:
Other Information: To view this notice, please click here:
Suitable for VCO: No
Period of Work Start date: 14/02/2022
Period of Work End date: 20/06/2022