UK-London: Computer-related management services.

UK-London: Computer-related management services.

Preliminary Questions
This notice is for prior information only: Yes
This notice aims at reducing time-limits for receipt of tenders: No
This notice is a call for competition: No

Section I: Contracting Authority

I.1) Name and addresses:
Financial Conduct Authority, 01920623
12 Endeavour Square, London, E20 1JN, United Kingdom
Tel. +44 3005000597, Email:
Contact: Abdul Qyyum Choudhury
Main Address:, Address of the buyer profile:
Specifications and additional documents: As Above
I.2) Joint procurement:
The contract involves joint procurement: No.
The contract is awarded by a central purchasing body: No .

I.3) Communication
Further information can be obtained from: the above mentioned address
Electronic communication requires the use of tools and devices that are not generally available. Unrestricted and full direct access to these tools and devices is possible, free of charge, at:

I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity:
Economic and financial affairs

Section II: Object

II.1) Scope of the procurement - 1
II.1.1) Title: FCA Service Desk and End User Compute (EUC) Services
Reference number: CON-21-101
II.1.2) Common Procurement Vocabulary:
72510000 - Computer-related management services.
II.1.3) Type of contract: SERVICES
II.1.4) Short description:
The Financial Conduct Authority is undergoing a digital transformation journey to implement a more focused, responsive and customer centric SD (Service Desk) and EUC solution, with the aim to transform and migrate services to the cloud where possible.

With the ongoing transformation, the Financial Conduct Authority are looking for a Strategic Partner to support its vision and provide a high quality and efficient SD and EUC services for the next five (5) years with the option for two (2) separate one (1) year extensions (5+1+1).

The solution will support ~4500 end users across 1 site in the UK. The end user device estate currently consists of ~5600 laptops, 100 desktops, and ~460 mobile/tablet devices and this is subject to change during the contract term.

The Financial Conduct Authority intends to hold a virtual supplier information event in September for this opportunity. Further information about the event can be found in section II.2.14 of this PIN (Prior Information Notice). To register your interest and monitor this opportunity please contact stating your name and organisation name would like to attend with email addresses to send supplier information event invite.
II.1.5) Estimated total value:
Value excluding VAT (give figures only) : 105,000,000 - GBP
II.1.6) Information about lots:
This contract is divided into lots: No
Maximum number of lots that may be awarded to one tenderer: Not Provided
The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description
II.2.2) Additional CPV code(s):
72000000 - IT services: consulting, software development, Internet and support.
30210000 - Data-processing machines (hardware).
30211000 - Mainframe computer.
30211300 - Computer platforms.
30213100 - Portable computers.
30213200 - Tablet computer.
30213300 - Desktop computer.
30213400 - Central processing units for personal computers.
30231000 - Computer screens and consoles.
30231100 - Computer terminals.
30231200 - Consoles.
30231300 - Display screens.
30232100 - Printers and plotters.
30211400 - Computer configurations.
30213000 - Personal computers.
30214000 - Workstations.
30237270 - Portable computer carrying cases.
30237280 - Power supply accessories.
48730000 - Security software package.
48731000 - File security software package.
48732000 - Data security software package.
48761000 - Anti-virus software package.
48781000 - System management software package.
48782000 - Storage management software package.
48783000 - Content management software package.
50312610 - Maintenance of information technology equipment.
50312620 - Repair of information technology equipment.
50312600 - Maintenance and repair of information technology equipment.
50312300 - Maintenance and repair of data network equipment.
50312310 - Maintenance of data network equipment.
50312320 - Repair of data network equipment.
72210000 - Programming services of packaged software products.
72211000 - Programming services of systems and user software.
72212000 - Programming services of application software.
72225000 - System quality assurance assessment and review services.
72226000 - System software acceptance testing consultancy services.
72227000 - Software integration consultancy services.
72228000 - Hardware integration consultancy services.
72310000 - Data-processing services.
72510000 - Computer-related management services.
72511000 - Network management software services.
72512000 - Document management services.
72513000 - Office automation services.
72800000 - Computer audit and testing services.
72810000 - Computer audit services.
72820000 - Computer testing services.
II.2.3) Place of performance:
Region Codes:
II.2.4) Description of the procurement:
The FCA intends to procure Service Desk and End User Compute services. The intended scope is defined below and is subject to change. The full scope of services will be clarified in the procurement documents issued along with the contract notice.

1)                  Service desk scope
Service Desk: available 24 x 7 based in European Economic Community (EEC) region. Bulk of calls expected UK weekdays between core hours of 07:00 – 19:00. 
Implementation and ongoing delivery of multiple functions as outlined in the ITIL Framework, including but not limited to (Incident Management, Major Incident Management, Knowledge Management, Problem Management, Change Management, Request Fulfilment etc.)
Infrastructure and cloud infrastructure support

2)                  End User Compute (EUC) Technology scope
Identity and Access Management, including JML (Joiners, Movers, and Leavers) processes.
Telephony services including application, tooling, VoIP, and mobile devices.
Audio Visual services including equipment for sharing and presenting with both sound and visual.
End User device management including provisioning of devices, configuration, decommissioning, destruction, build management and CMDB management
Virtual Desktop services
Remote Access Services
Local Area Network (LAN) and guest/corporate Wi-Fi services supporting cloud infrastructure.
File storage and data management
Email and collaboration service
Tech bar operating from the FCA office in Stratford
Executive and Accessibility Support team
II.2.14) Additional information
Total value of the procurement (excluding VAT) - estimated Value: £50m - £105m, subject to change. Variance based on level of change and contract options.
All dates are subject to change.

II.3) Estimated Date of publication

Section IV: Procedure

IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA )
The contract is covered by the Government Procurement Agreement (GPA) - YES

Section VI: Complementary Information
VI.3) Additional Information:
To view this notice, please click here:
GO-202289-PRO-20759659 TKR-202289-PRO-20759658

VI.5) Date Of Dispatch Of This Notice: 09/08/2022