GB-London: CON-22-284 Salesforce Consultancy for SCV

Competitive Contract Award Notice

1. Title: GB-London: CON-22-284 Salesforce Consultancy for SCV
2. Awarding Authority:
Financial Conduct Authority
12 Endeavour Square, London, E20 1JN, United Kingdom
Tel. 0207 066 1000, Email:
Contact: Phil Lamacraft, Attn: Procurement
3. Contract Type: Services
Sub Type: Computer and related services.

4. Description: Telecommunication consultancy services. The supplier will be required to fully deliver the following key high-level requirements:
•Contact Centre Users will be migrated to Service Cloud Voice from Lightning
•All current processes will continue to function with no degradation
•There will be no negative impact to any internal, external, upstream or downstream systems / processes
•Pilot to be built, productionised, and rolled out to users if successful
5. CPV Codes:
71316000 - Telecommunication consultancy services.

6. NUTS Codes :
UKI4 - Inner London – East

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Inner London – East,
8. Reference Attributed by the Awarding Authority: CON-22-283
9. Awarded to:

Softcat Plc
National ID: 02174990, Solar House, Thames Industrial Estate, Fieldhouse Lane, Marlow, SL7 1LW, United Kingdom
Tel. 07875 709328, Email:
Contact: Nick Lamb, Attn: Nick Lamb
Value Cost: 1,092,950.75
Is Awardee likely to subcontract?: Yes Awarded to SME?: No
10. Date of Contract Award: 03/11/2022
11. Number of Tenders Received: 2
12. Other Information:
Other Information: Awarded via G-Cloud
To view this notice, please click here:
Suitable for VCO: No
Period of Work Start date: 09/01/2023
Period of Work End date: 08/09/2023