GB-London: CON-22-244 Calabrio Service

Competitive Contract Award Notice

1. Title: GB-London: CON-22-244 Calabrio Service
2. Awarding Authority:
Financial Conduct Authority
12 Endeavour Square, London, E20 1JN, United Kingdom
Tel. 0207 066 1000, Email:
Contact: Phil Lamacraft, Attn: Phil Lamacraft
3. Contract Type: Services
Sub Type: Computer and related services.

4. Description: Scheduling and productivity software package. This service is for the FCA Contact Centre and the platform allows the efficient scheduling and planning of the Contact Centre workforce to meet demand, based on the incoming contact volume from consumers and firms. (initial purchase plus PAYG licenses). 2nd line support.
5. CPV Codes:
48330000 - Scheduling and productivity software package.

6. NUTS Codes :
UKI4 - Inner London – East

7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: Inner London – East,
8. Reference Attributed by the Awarding Authority: CON-22-244
9. Awarded to:

Cirrus Response Limited
National ID: 08700358, The Kirkgate, 13-31 Church Street, Epsom, KT17 4PF, United Kingdom
Tel. 0333 103 3313, Email:
Contact: Ashley Pieczynski, Attn: Ashley Pieczynski
Value Cost: 85,680
Is Awardee likely to subcontract?: No Awarded to SME?: No
10. Date of Contract Award: 25/04/2023
11. Number of Tenders Received: 1
12. Other Information:
Other Information: Awarded via G-Cloud 13
To view this notice, please click here:
Suitable for VCO: No
Period of Work Start date: 01/08/2023
Period of Work End date: 31/07/2024